“We sincerely apologize that our service was not satisfactory.
We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future!Įxample response to an authentic negative review “Thank you very much for the positive feedback! Our team is committed to delivering the highest quality service and are thrilled to hear you had a positive customer experience with us.
#Turn off comments facebook post page how to#
Be sure to check out our pointers on how to respond to reviews fully to make sure yours lines up with your business tone and situation. That being said, here are sample templates you can leverage to respond to a review, depending on its nature. It also indicates to potential customers that you are active on social media.
#Turn off comments facebook post page professional#
All businesses are bound to make mistakes, and they know that.įurthermore, if you respond to a negative or fake review in a professional manner, it’s a testament to your business values and good customer service.
Customers may grow suspicious of a business with a large number of star ratings and star reviews but zero negative reviews. Negative Facebook reviews can actually bring about a positive effect on your business. It’s important to gauge the review itself, and no matter what the scenario: respond to them. Sometimes, the solution doesn’t lie in hiding the Facebook reviews section all together. You can turn them back on later, any time you want through this same section. Scroll down to the “Reviews” section and click Settings.Click on “Settings” on your Business Page.Here are the steps to remove the Facebook Reviews section from your Business Page: But if you have a large number of fake reviews, this is an excellent option to go for. Keep in mind this is a double-edged sword, especially if you’ve garnered 5* ratings and reviews for your service. It only hides the section, taking all your Facebook Reviews off the public’s radar. To be extra clear: this does not remove the reviews posted by the users. Of course, you could save all the trouble of worrying about fake or bad reviews being seen by removing them all together. There are steps you can take to deal with these. Read through the reviews on your Facebook Business page and flag those that are suspicious or seem fake. Having that team allocate time for review management is essential, especially as your business grows. It’s wise to have a small team that manages all things digital marketing for you.
SEO experts have claimed that reviews account for 9.8% of the ranking factors. The more times your business is mentioned, rated, and reviewed, the more visibility it will gain on Google’s search. Improves local SEO rankingsīelieve it or not, Facebook reviews do play a part in improving your SEO ranking. Even the negative review can be turned around if you take action after receiving the feedback and respond professionally. Reviews provide straight and honest feedback from your customers that can help you identify and build upon your strengths while eliminating your weaknesses. It bridges communication gapsįacebook reviews also act as a platform to communicate with your customers and directly address their concerns. Receiving that affirmation through reviews will make your business more trustworthy and encourage them to make an informed purchase decision. They want to see a company that cares about its customers and provides good service. When potential customers read reviews about your business, it becomes more authentic in their eyes. Facebook reviews can benefit small businesses in several ways, but the primary advantages behind them are: